Zendesk only shows first 12 shared views and 8 private views. To see the complete list of views, agents are required to click on "More" and are taken away from the views page. This slows down agents as they need to switch between views. The All Views App enables agents to see all public and private views - all accessible from the topbar.
- Views are organized by Public Views and Private Views
- Since the button is located on the topbar, agents can access the app from any pages in Zendesk
- Newly added views will be visible within an hour.
- Refresh button is available to show the latest list of views